Unitrends
Turn Backup and DR Into a Scalable, Profitable Advantage
You chose Unitrends because it delivers reliable backup and disaster recovery for your clients. But if it isn’t tightly integrated with your PSA, RMM, billing, and reporting systems, you’re leaving efficiency, revenue, and client trust on the table. Manual monitoring, ticketing, and invoicing drain resources and slow your ability to scale.
The Challenge:
Backup alerts don’t always flow directly into PSA tickets, leading to delays and SLA risks.
Usage and licensing must be reconciled manually for billing—costly and error-prone.
Recovery success and backup health metrics aren’t consistently included in client-facing reports.
Onboarding new clients and environments requires repetitive, manual setup work.
The Solution — MSP Interfaces:
MSP Interfaces builds custom integrations that make Unitrends a seamless part of your MSP’s service ecosystem:
PSA Integration: Automatically generate structured, prioritized tickets from Unitrends alerts.
RMM Orchestration: Sync backup status with your RMM for centralized monitoring and automated remediation.
Billing Automation: Push license counts and usage directly into PSA billing, eliminating reconciliation headaches.
Client Reporting: Feed backup success, recovery tests, and SLA compliance into your reporting dashboards.
Scalable Multi-Tenant Management: Standardize workflows and monitoring across all client environments.
The Outcomes for Your MSP:
Cost Savings: Free up technician and admin time by automating routine backup tasks.
Scalability: Grow your backup/DR services without adding overhead.
Accuracy: Eliminate human error in ticketing, reporting, and billing.
Competitive Advantage: Deliver backup services that are proactive, transparent, and automated—differentiating your MSP.
Client Trust: Transparent reporting and faster issue resolution strengthen long-term relationships.
Unitrends keeps your clients’ data safe. MSP Interfaces makes that protection efficient, profitable, and scalable.
Use Case: Custom Integration of Unitrends With MSP Tools
Scenario:
An MSP uses Unitrends to deliver backup and disaster recovery (BDR) services across multiple SMB clients. While Unitrends provides strong protection and recovery features, it operates largely as a silo. Backup alerts, license usage, and recovery test results must be manually moved into the MSP’s PSA, RMM, and billing systems. This slows down operations, introduces errors, and limits the MSP’s ability to scale profitably.
The Challenge Without Integration:
Manual Ticketing: Backup failures and alerts are reviewed manually and re-keyed into the PSA, delaying resolution and risking SLA breaches.
Billing Inefficiencies: License and usage data must be reconciled by hand, leading to billing delays, revenue leakage, or client disputes.
Fragmented Reporting: Backup health and recovery test results aren’t consistently included in client-facing reports, reducing transparency.
Scaling Bottlenecks: Onboarding new clients means repetitive manual setup across multiple systems.
Competitive Pressure: MSPs offering fully integrated BDR services stand out as more efficient, proactive, and trustworthy.
The Solution With MSP Interfaces Custom Integration:
MSP Interfaces builds a tailored integration to unify Unitrends with the MSP’s core tools:
PSA Integration: Automatically generate and assign tickets from Unitrends alerts with proper client mapping and SLA priority.
RMM Orchestration: Feed Unitrends backup status into the RMM for centralized monitoring and remediation workflows.
Billing Automation: Sync license usage directly into the PSA billing system, eliminating reconciliation errors and missed revenue.
Reporting Integration: Deliver backup health, recovery validation, and SLA compliance data directly into client-facing reports.
Standardized Multi-Tenant Management: Automate workflows and monitoring across all client environments for faster onboarding and streamlined operations.
The Business Outcomes:
Cost Savings: Reduce manual technician and administrative workloads tied to ticketing, billing, and reporting.
Scalability: Support more clients and backups without needing to increase staff.
Accuracy: Eliminate human error from ticket creation, invoice reconciliation, and SLA reporting.
Competitive Advantage: Position your MSP as proactive, integrated, and highly efficient in backup/DR delivery.
Client Trust: Transparent reporting and consistent SLA compliance builds confidence and long-term loyalty.
With MSP Interfaces, Unitrends doesn’t just protect client data—it becomes a scalable, accurate, and profitable BDR service fully integrated into your MSP’s ecosystem.