Sontiq
Turn Identity Protection Into a Scalable, Profitable MSP Service
Sontiq delivers award-winning identity theft protection, credit monitoring, and cyber risk intelligence. But without integration into your PSA, RMM, billing, and reporting stack, identity protection becomes harder to manage at scale. Manual license tracking, disconnected alerts, and inconsistent reporting eat into margins and make it harder to show clients the value of your service.
The Challenge:
Identity protection alerts don’t flow into PSA tickets, leading to delayed responses and SLA risks.
License counts and usage data require manual reconciliation, risking billing errors and revenue leakage.
Clients don’t see identity protection metrics in their standard MSP reports.
Onboarding/offboarding users for identity protection services creates repetitive technician workload.
The Solution — MSP Interfaces:
MSP Interfaces builds custom integrations that connect Sontiq directly into your MSP operations:
PSA Ticketing: Alerts for identity risks, dark web exposures, or credit events automatically generate tickets in your PSA with client mapping.
Billing Integration: License and subscription data sync directly into PSA billing for accurate, recurring invoices.
Reporting Integration: Identity protection activity and risk resolution metrics are included in client-facing reports.
Workflow Automation: Alerts can trigger remediation steps or client notifications via RMM or service desk automation.
Multi-Tenant Standardization: Provision and manage identity protection consistently across all clients.
The Outcomes for Your MSP:
Cost Savings: Reduce technician and admin hours tied to onboarding, license management, and reporting.
Scalability: Deliver identity protection to more clients without adding overhead.
Accuracy: Eliminate billing and reporting errors with integrated workflows.
Competitive Advantage: Differentiate your MSP by offering identity protection as a seamlessly managed service.
Client Trust: Show measurable protection and faster responses to risks, reinforcing long-term relationships.
Sontiq protects identities. MSP Interfaces makes that protection efficient, scalable, and profitable for your MSP.
Use Case: Custom Integration of Sontiq With MSP Tools
Scenario:
An MSP offers Sontiq to clients as part of its cybersecurity stack—providing identity theft protection, credit monitoring, and cyber risk intelligence. While Sontiq delivers valuable protection, managing it manually creates inefficiencies. Technicians must track alerts in Sontiq separately, reconcile licenses in spreadsheets, and compile identity protection updates by hand for client reports. This slows response times, increases costs, and limits the MSP’s ability to scale identity services profitably.
The Challenge Without Integration:
Manual Ticketing: Identity alerts (dark web exposures, credit events, suspicious activity) must be logged into the PSA manually, delaying remediation and risking SLA breaches.
Billing Inefficiencies: Subscription and license usage data are reconciled outside the PSA, leading to billing delays and revenue leakage.
Reporting Gaps: Clients don’t see Sontiq identity protection metrics in their standard MSP reports, weakening perceived value.
User Management Overhead: Onboarding/offboarding Sontiq services for each client adds repetitive technician workload.
Competitive Pressure: MSPs offering integrated, automated identity protection stand out as more proactive and trustworthy.
The Solution With MSP Interfaces Custom Integration:
MSP Interfaces designs a tailored integration that embeds Sontiq into the MSP’s PSA, billing, and reporting workflows:
PSA Integration: Identity alerts automatically generate structured, prioritized tickets mapped to the correct client.
Billing Automation: License and subscription data sync directly with PSA billing for accurate, recurring invoicing.
Reporting Integration: Identity protection activity, exposures resolved, and risk metrics feed into client-facing dashboards.
Workflow Automation: Alerts can trigger automated client notifications or remediation steps through the MSP’s service desk.
Standardized Management: Automated provisioning and policy enforcement make multi-tenant support scalable and consistent.
The Business Outcomes:
Cost Savings: Reduce technician and admin hours spent on manual reconciliation and report-building.
Scalability: Support identity protection across more clients without adding staff.
Accuracy: Eliminate errors in billing, license tracking, and client reporting.
Competitive Advantage: Differentiate your MSP with integrated identity protection services that others cannot easily replicate.
Client Trust: Deliver faster responses to identity risks with transparent, measurable reporting.
With MSP Interfaces, Sontiq evolves from a standalone identity protection tool into a fully integrated, scalable, and profitable managed service offering for your MSP.