BigLeaf

Transform WAN Visibility Into a Strategic Advantage

As an MSP, your clients rely on you to ensure rock-solid network performance—especially as business-critical apps move to the cloud. Bigleaf Cloud Connect already delivers intelligent SD-WAN that enhances uptime and application performance. But what if you could do even more with that data?

At MSP Interfaces, we build bespoke API integrations that seamlessly embed Bigleaf insights directly into your PSA, RMM, and ticketing platforms. No compromise on data fidelity. Just custom automation that gives your team real-time visibility, actionable alerts, and performance telemetry—right where they work.

Why choose MSP Interfaces?

Business-Critical Automation: Convert Bigleaf alerts into PSA tickets. Enrich your RMM dashboards with live circuit performance. Auto-sync circuit metadata to CMDBs or documentation tools.

Operational Efficiency: Reduce swivel-chairing and resolution times with unified workflows that reduce context switching.

Strategic Differentiation: Differentiate your service stack with deeper WAN analytics and proactive support capabilities your competitors can’t match.

Built for MSPs: We specialize in MSP tools. From ConnectWise and Autotask to Auvik and IT Glue, our integrations align with your service delivery—not against it.

Secure and Scalable: Every integration is built using secure, vendor-approved APIs and is maintained by us.

Let’s turn Bigleaf’s powerful SD-WAN into a competitive edge. Partner with MSP Interfaces to build integrations that not only enhance service delivery—but unlock new revenue opportunities.

Use Case: Proactive WAN Management via Bigleaf + PSA/RMM Integration

Challenge:
An MSP supporting 75+ client sites across retail and healthcare sectors was struggling with frequent helpdesk tickets related to voice quality, SaaS latency, and intermittent internet outages. Their NOC had to monitor Bigleaf manually, and only acted when clients reported issues. Alerting was siloed, WAN performance data wasn’t accessible in their RMM or PSA, and resolution workflows were inconsistent—costing time, lowering client satisfaction, and limiting scale.

Solution:
The MSP partnered with MSP Interfaces to design a custom integration between Bigleaf Cloud Connect and their core stack—ConnectWise Manage (PSA), N-central (RMM), and IT Glue.

What MSP Interfaces Delivered:

Real-Time Alert Synchronization: Bigleaf circuit degradation alerts now auto-generate prioritized tickets in ConnectWise with attached performance graphs and site context.

RMM Dashboard Embeds: Key Bigleaf telemetry (jitter, packet loss, failover events) displays directly within N-central dashboards for each site, enabling centralized WAN visibility.

Automated Documentation: Circuit details, site configs, and ISP contact info pulled from Bigleaf auto-sync to IT Glue, eliminating manual entry and reducing errors.

Smart Escalations: Tickets dynamically route to tier 2 support if circuits remain unstable beyond threshold, enabling proactive triage.

Results:

34% reduction in average ticket resolution time for WAN-related issues.

100+ hours/year saved from manual data entry and monitoring.

Increased scalability—the MSP grew by 40% in endpoints supported without hiring additional NOC staff.

Improved SLAs and client retention—issues were addressed before end-users noticed them.

Competitive Differentiation—MSP positioned themselves as a premium partner with real-time WAN intelligence baked into their managed service offering.

For MSPs managing modern networks, Bigleaf Cloud Connect is only half the solution. Custom integration by MSP Interfaces turns it into a business enabler—driving efficiency, accuracy, and growth. Why wait for a problem to occur when you can automate the response?