Axcient x360Sync
Turn Backup Into a Business Driver with Seamless x360Recover Integrations
Your clients count on you to protect their data and keep them running no matter what. Axcient x360Recover already gives you a strong BCDR foundation. But without integrations into your PSA, RMM, and billing systems, x360Recover can become another silo—making backups harder to manage, less visible to clients, and more costly for your technicians.
Backup alerts don’t always flow into your ticketing system, leading to delays and missed SLAs.
Manual reconciliation of usage and billing data costs your team hours every month.
Backup status and recovery metrics aren’t consistently included in client-facing reports.
Scaling BCDR across dozens of clients requires repetitive, error-prone work.
MSP Interfaces designs and delivers integrations that make x360Recover a seamless part of your managed services:
Automated Ticketing: Push backup failures and alerts directly into your PSA with the right priority, context, and client mapping.
RMM Integration: View backup status inside your monitoring tools, with automated remediation triggers.
Billing Automation: Sync usage and license counts directly to PSA invoices, ensuring you never miss revenue.
Client Reporting: Include backup status, recovery tests, and SLA metrics in your existing reporting framework.
Scalable Multi-Tenant Management: Centralize and standardize BCDR operations across all your clients without adding manual work.
The Outcomes for Your MSP:
Cost Savings: Automate routine backup checks, alert handling, and billing reconciliation.
Scalability: Easily grow BCDR services across new clients without burdening technicians.
Accuracy: Eliminate human error in tickets, reports, and invoices.
Competitive Advantage: Differentiate your MSP with integrated, proactive BCDR service delivery.
Client Trust: Deliver transparent reporting and fast, consistent responses that build long-term loyalty.
x360Recover keeps your clients safe. MSP Interfaces makes that protection efficient, visible, and profitable.
Use Case: Custom Integration of Axcient x360Recover with MSP Tools
An MSP uses Axcient x360Recover to provide backup and disaster recovery (BDR) services across dozens of SMB clients. While the platform delivers strong data protection, managing alerts, billing, and reporting across multiple tenants requires constant manual effort. Technicians spend hours checking backup dashboards, logging tickets, and reconciling license usage for billing. The MSP’s growth is limited because scaling these processes adds more cost and risk.
The Challenge Without Integration:
Manual Ticketing: Backup alerts must be checked and logged by hand in the PSA, delaying response and risking SLA breaches.
Inefficient Billing: Usage and license counts are manually reconciled monthly, often leading to revenue leakage or billing errors.
Fragmented Reporting: Backup success rates and recovery metrics aren’t consistently included in client reports, making it harder to demonstrate value.
Scaling Bottlenecks: Onboarding new clients requires repetitive setup work across multiple systems.
Competitive Pressure: MSPs with automated, integrated BDR offerings look faster, more reliable, and more professional.
The Solutions MSP Interfaces Custom Integrations Provide:
PSA Integration: Backup alerts flow directly into the PSA as structured, prioritized tickets, mapped to the correct client.
RMM Integration: Backup status is visible in the RMM, with options to trigger automated remediation workflows.
Billing Automation: Usage and license data from x360Recover sync directly with the MSP’s PSA billing system, ensuring accurate, timely invoicing.
Reporting Integration: Backup status, SLA metrics, and test recoveries are included in automated, client-facing reports.
Multi-Tenant Efficiency: Standardized policies and alerts flow across all client environments, reducing onboarding and management effort.
Outcomes of Using MSP Interfaces Custom Integrations:
Cost Savings: Automated alerts, billing, and reporting free up technician hours and reduce administrative overhead.
Scalability: The MSP can onboard new clients faster, with consistent backup policies and automated processes.
Accuracy: Eliminates manual errors in ticketing, invoicing, and reporting.
Competitive Advantage: Differentiates the MSP with a fully integrated, proactive BDR service that rivals cannot match.
Client Trust: Transparent, automated reporting builds confidence in the MSP’s ability to protect client data and meet SLAs.
With MSP Interfaces, Axcient x360Recover goes beyond data protection—it becomes a scalable, efficient, and profitable service offering. MSPs save costs, eliminate errors, grow faster, and stand out in a crowded market.