Axcient x360Sync
Bring Your Backup Data into the Heart of Your MSP Operations
You’re already using x360Cloud to back up Microsoft 365 and Google Workspace data. It’s reliable, secure, and purpose-built for the modern workplace.
But here’s the truth:
If your team is manually logging into portals, chasing backup alerts, or copying data into spreadsheets for reporting, you’re only getting half the value from the platform.
Unlock the Full Power of x360Cloud with MSP Interfaces.
At MSP Interfaces, we specialize in custom integrations between MSP tools and platforms like x360Cloud—built with your PSA, RMM, documentation, and alerting systems in mind.
Using x360Cloud’s public API, we automate critical workflows such as:
✅ Protected user sync to PSA for accurate licensing and billing
✅ Real-time backup alerts routed to ticketing and escalation systems
✅ Automated documentation updates for users, domains, and organizations
✅ Backup health dashboards for NOC or account management visibility
✅ Client-level usage reports that feed directly into your invoicing workflows
Why It Matters
💰 Save Hours: Eliminate repetitive admin tasks tied to backup verification and reporting
📈 Scale Smarter: Onboard new clients without multiplying operational overhead
🎯 Increase Accuracy: Ensure licensing, billing, and alerts are always in sync
🛡 Strengthen Trust: Deliver transparent, auditable, and responsive backup services
🥇 Gain an Edge: Offer an integrated, operationally mature backup experience your competitors can’t match
No Guesswork. Just Results.
MSP Interfaces builds secure, purpose-built middleware that turns x360Cloud into an embedded part of your service delivery—not a siloed tool your team has to babysit.
Use Case: Automating x360Cloud to Scale Backup Operations and Revenue
Scenario
Challenges:
🔁 Manual data transfer between x360Cloud and PSA for licensing and billing
⚠️ Missed or delayed alerts due to no real-time integration with ticketing tools
🧾 Inaccurate invoicing caused by disconnected license tracking
📉 Limited visibility for account managers or compliance teams
⏳ Onboarding bottlenecks caused by repetitive, manual user verification tasks
Solution:
MSP Interfaces develops a custom middleware integration between x360Cloud and the MSP’s existing tools—ConnectWise Manage (PSA), IT Glue (documentation), and Slack (alerts).
Key automation features include:
✅ Real-time sync of protected users and licensing to PSA for billing accuracy
✅ Webhook-based alerting for failed or delayed backups, routed to ticket queues or Slack channels
✅ Auto-updated documentation for backup scope, retention policies, and status
✅ Custom dashboards for NOC and client-facing teams to monitor service health
✅ Seamless onboarding triggers that detect new clients and initiate backup verification steps
Results:
💰 Cost Savings: Hours per month eliminated from backup-related admin tasks
📈 Revenue Protection: 100% of active users captured in monthly billing
🧠 Data Consistency: PSA, documentation, and backup systems always in sync
🚀 Scalability: Client onboarding becomes a workflow, not a manual project
🥇 Competitive Advantage: The MSP delivers a tightly integrated, transparent backup experience that differentiates from their competitors
With MSP Interfaces’ custom integration, x360Cloud becomes more than a backup service—it becomes an embedded part of the MSP’s operational engine. Automated, auditable, and aligned with business growth.