AutoTask
Connect your RMM to Autotask. Automate License Billing. Eliminate Manual Reconciliation. Grow Without Guesswork.
If you’re managing your MSP with Autotask but relying on third-party RMMs like ConnectWise RMM or NinjaRMM, you’re likely facing a costly blind spot:
You can’t see or bill RMM agent usage in Autotask—automatically.
That means:
Manually counting endpoint licenses every month
Cross-referencing devices between disconnected systems
Wasting technician hours correcting contracts and invoices
Risking underbilling or overbilling clients
MSP Interfaces solves that.
We build custom API integrations between Autotask and your RMM, BI, or license management platforms. With us, your systems talk to each other your way—without middleware bloat or fragile plug-ins.
Here’s what we deliver:
✅ Real-time sync of RMM agent counts to Autotask contract billing units
✅ Automatic updates to contract quantities as endpoints are added or removed
✅ Audit-ready tracking of usage changes with zero manual steps
✅ Integration with dashboards (BrightGauge, Power BI) for clear billing visibility
Why it matters:
Zero-touch license reconciliation: Save hours per client, per month
Faster, more accurate billing cycles: No delays, no surprises
Scalable operations: Bill with confidence as you onboard more clients
Tailored to your stack: Whether it’s Ninja, ConnectWise RMM, or another tool—we adapt to your platform strategy
You already have powerful tools. Let MSP Interfaces make them work together.
Stop reconciling manually. Start billing automatically.
Let’s talk about integrating Autotask with the RMM tools you already use.
Use Case: Scaling a Small MSP with Smart Integration
The Problem: Data Silos Are Choking Growth
As new clients come onboard, the time spent manually managing device data and reconciling billing is ballooning. The RMM holds critical asset information—workstations, servers, endpoints—but Autotask has no idea those devices exist.
This leads to:
No visibility into supported assets in Autotask
No ticket-to-asset association (wasting time on every ticket)
No automation for billing device support
Inaccurate contracts and missed revenue
Manual data entry and double work during onboarding
It’s manageable at 20 clients. It’s chaos at 30+.
The Solution: Custom Integration by MSP Interfaces
MSP Interfaces builds a tailored API integration that synchronizes asset data from the RMM into Autotask. Devices are automatically registered under the right client, categorized by type, and updated in real time. Support tickets in Autotask can now reference exact devices, and contracts automatically reflect supported asset counts.
Key Benefits:
🚀 Scalable Onboarding
New client? Plug them into the RMM, and Autotask is populated in minutes. No spreadsheet imports. No missed devices.
📊 Accurate Billing
Every supported endpoint is accounted for—billed correctly, automatically. No more guessing or “rounding.”
🛠️ Faster, Context-Aware Support
Tickets can be linked to real devices, saving your techs time and improving customer satisfaction.
📉 Reduced Overhead
Eliminates hours of clerical work each month—no need to hire just to “keep up.”
🏆 Competitive Edge
Show prospects you run a tight, modern operation with asset-aware support and crystal-clear billing.
MSP Interfaces delivers integration that fits your unique stack and workflow—no middleware, no off-the-shelf connectors that break. Just a clean, purpose-built automation layer between your RMM and Autotask.
“We wanted to grow, but every new client felt like a burden. Now with MSP Interfaces, onboarding is seamless, billing is accurate, and we’re confident scaling up.”—Real MSP Owner
Let’s help your tools work together, so your team can work smarter.
Contact MSP Interfaces and build your growth-ready foundation today.